Shipping policy

Thank you for shopping with Clermont Medical Concierge & Weight Loss. We are committed to providing a smooth, secure, and reliable shipping experience for all skincare and product orders purchased through our website.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information and order details.

Please note that processing times may vary during holidays, promotions, product launches, or periods of high order volume.

SHIPPING TIMES

Estimated shipping delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (if available)

Delivery times are estimates only and are not guaranteed.

SHIPPING RATES

Shipping costs are calculated at checkout based on:
• Shipping destination
• Package size and weight
• Shipping method selected

Promotional free shipping offers may apply during select campaigns or promotions.

ORDER TRACKING

Once your order ships, you will receive tracking information via email or SMS (if provided during checkout). Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package when delivered.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and billing information at checkout.

We are not responsible for:
• Delays caused by incorrect addresses
• Lost packages due to customer input errors
• Delivery issues caused by incomplete shipping information

If you notice an address error, please contact us immediately before your order ships.

LOST, STOLEN, OR DELAYED PACKAGES

Clermont Medical Concierge & Weight Loss is not responsible for lost, stolen, delayed, or damaged packages once they have been transferred to the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

INTERNATIONAL SHIPPING

International shipping availability may vary depending on location and product restrictions. Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

NON-REFUNDABLE PURCHASES

Due to the nature of medical-grade skincare, aesthetic products, and wellness-related items, all purchases are final and non-refundable unless otherwise stated.

DAMAGED PRODUCTS

If your order arrives damaged, please contact us within 48 hours of delivery and include:
• Your order number
• Photos of damaged items
• Photos of packaging

We will review the issue and determine an appropriate resolution.

MEDICAL DISCLAIMER

Certain skincare products may require professional guidance or consultation before use. Results may vary based on skin type, condition, and adherence to product instructions.

Please consult with a licensed provider if you have questions regarding product compatibility or treatment suitability.